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FAQ

Frequently Asked Questions:

Are you a manufacturer of beads? Yes, we are a manufacturers and wholesalers suppliers of all kind of beads.  We are specialized in all kind of Lamp Work Glass Beads like Fancy Beads, Plain Beads, Foil Beads, etc.etc. and Furnace Beads, & Painted Wooden Beads.

How long you are in this industry of manufacturing beads? Since last 16 years.

What are your minimum order requirements? Our minimum order requirement is mentioned in product details of every item. Minimum total order amount should be US$ 100.

What are the shipping methods you use? We use the following shipping methods:

a) By Courier (door delivery within 8-10 days with online tracking facility)

b) By Air (Airport Delivery - Transit time approx 8-10 days)

c) By Sea (Delivery at your nearest seaport - Transit time approx 30-35 days). It is prefferred only for larger orders.

d) Small quantities can be sent through Airmail (EMS) also. 

What is your shipping charges? We only charge the actual freight charges which we have to pay the carriers. So, we will be able to inform you the exact freight charges once we know the approximate quantity of your order and mode (courier, air or sea) of transport you wish to use. We have account with all major couriers and we can offer you best freight charges for door delivery.

How fast will my order be filled and shipped? We have a very good manufacturing capacity. Normally, we dispatch the order within 20 days from order confirmation. For bulk order 30-35 days from order confirmation.

What forms of payment do you accept?

1. Wire Transfer / Bank Transfer  (Preferred)

2. Paypal. Paypal fee is payable by customer and the same will be added to invoice.

What is your privacy policy? Excel Exports respects your privacy.  We do not rent or sell any of your information to third parties. We will never give any of your information out to another party without your permission.

What is your return policy? If you need to return something, please contact us immediately on receipt of the goods at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Damaged/missing/or any other defective products  must be informed us within 48hrs from delivery of the goods. And the goods must be returned within 7 days from receipt of the goods. The mixed beads will have different tones of that particular colour. Customer can not return a portion of mixes after keeping only selected designs / colours /sizes of beads. The images shown in the mixes are just an example of beads. It do not assure that the supply will be same type of beads in the mixes. The supply will be with different designs/sizes/shapes according to availability. If you need particular size / shape / colour, then you can select from individual Fancy Beads, Plain Beads or any other items (other than mixes).

Shipping Charges are not refundable.

We do not accept return of portions of bead mixes, used or partially used items, partially used cords spools, etc.

What kind of guarantee do you have? We always supply high quality beads and cords. If you are not satisfied with the items, you may return them within 7 days from the date of purchase, we will refund your money or can send any alternate items once we get the goods back. The return information must be informed us within 48 hrs from the receipt of the packet. All our customers are very happy with our quality and service and we have not faced any such problem so far. So we are confident.  

What is your offers? We offer FREE sea shipping for 500 kgs and above purchasing. We also offer special discounts on bulk purchases. Please contact us for more information.

 If you have any further question please feel free to contact us at

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or give a call to 0091-94152 69831.

 

Thank you for your time and kind visit.

Export Division,

Excel Exports 

Last Updated ( Thursday, 04 May 2017 )
 
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